Customer stories

Real sites. Real results.

How founders, studios, and agencies use Spotlight to stop losing visitors to bad search.

Yoga StudioAustin, TX

SereneFlow Yoga

SC
Sarah Chen
Owner & Lead Instructor

The problem

Sarah's studio had a beautiful 8-page website with every answer a visitor could need — class schedules, pricing, FAQs, instructor bios. But she was still fielding 3–4 phone calls every week from people asking questions already answered on the site. Each call took 10 minutes she didn't have.

With Spotlight

After installing Spotlight, Sarah's visitors started finding answers themselves. The most common query the first week: "do you offer evening classes" — landing them directly on the schedule page, exactly at the evening times section.

I got zero calls last week asking about the schedule. First time that's happened in three years. It just works, and it looks like it was always part of the site.

SC
Sarah Chen
Owner & Lead Instructor, SereneFlow Yoga
3–4 calls/week0 calls/week
Routine support calls
~40%~72%
Visitors who find what they need
8 min< 1 min
Setup time for Sarah's web designer
SaaSRemote

Axiom Analytics

MW
Marcus Webb
Co-founder & CTO

The problem

Axiom's documentation site had grown to 80+ pages over two years. New users were churning within the first week — not because the product was hard, but because they couldn't find the answers they needed fast enough. The search bar returned keyword matches that were often useless.

With Spotlight

Marcus added Spotlight to the docs site in 12 minutes. The first month, the most-asked AI query was "how do I backfill historical data" — a question the old search returned zero results for, despite three pages covering exactly that topic.

We dropped week-one churn by 22% after adding Spotlight. Our onboarding wasn't broken — discovery was. Spotlight fixed discovery.

MW
Marcus Webb
Co-founder & CTO, Axiom Analytics
22% week-1 churn17% week-1 churn
New user churn
~8 support tickets/day~3 support tickets/day
Docs-related support load
Keyword onlyNatural language
Search capability
AgencyLondon, UK

Crestline Creative

JW
James Whitfield
Founder, Web Designer

The problem

James builds websites for small businesses. His clients were happy with the designs, but they kept calling him — and him calling their clients — to answer questions already on the site. He needed a way to make every client site self-serve, without writing custom code for each one.

With Spotlight

James now includes Spotlight as a standard line item in every new project and retainer. One install per client, branded to match their site colors, and done. Clients see it as a premium feature.

I installed it in 8 minutes on the first client. I now charge it as a £150/month line item — clients think it's bespoke. Spotlight is the best-margin product in my stack.

JW
James Whitfield
Founder, Web Designer, Crestline Creative
~6 hrs/month~1 hr/month
Client support time per site
Manual per client10-min install
Setup process
014 client sites
Sites running Spotlight

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